For all clients that have less than 6 months payment history with WSG – payment will be due immediately upon completion of services. If you wish to establish net terms prior to the 6 month mark please contact our Accounts Receivable department to discuss options.
All invoices are due within the net terms stated on them, most clients are extended a default net period of 10 calendar days, if payment is not received by the 5PM EST on 5th calendar day following the due date stated on the invoice a late fee maybe assessed. Fees are assessed every 30 calendar days from that point forward. Late Fees will be equal to 10% of the original invoice amount or $10 whichever is greater, and must be paid in-full before account is considered to be current.
Accounts are limited to $500 in labor costs, if your account has a labor balance greater than $500, services will be suspended until a payment is made to bring the account below that amount. (Payment made must bring account to less than $350 for services to be re-instated.)
Clients that are on special pricing tiers may lose the special pricing if their accounts become more than 30 days delinquent. If you are unsure of the terms of your agreement please contact your WSG account representative.
Any accounts that go more than 45 days past due will automatically lose any net terms with WSG, while we will be more than happy to continue to provide you with service, it will be on strict pre-pay/deposit policy only.
Payment arrangements can be made at anytime by calling our billing department – letting us know in advance of issues you maybe having will give you and your company more flexibility.
We accept all major credit cards, check by mail, and EFT – if you wish to pay by one of these methods or need assistance making a payment please contact our billing department for assistance. Please note that credit card payments take 24 hours to process, posting time will be 24 hours from payment date.
In the event that a check is returned for Non-Sufficient Funds, we will notify you as soon as possible. You will also be assessed an NSF fee of $35.
Onsite service calls are billed from the time a technician leaves our office and will continue until the technician returns.
Normal Hours of Operation are 8:00 AM – 6:00 PM Monday – Friday excluding Holidays (see www.waddellsolutions.com/holidays for holidays included) – Normal hourly rates apply during this time (unsure of your rate? – Contact Us). After Hours and Weekends are Billed at 1.5 times Normal Hourly rates. Holidays are Billed at 2 times Normal Hourly rates with a 2 hour minimum. Onsite support has a one hour minimum, Remote Support has a 15 minute minimum.
Any Equipment / Job Material purchase greater than $5000 will require a deposit of at least half. – Some special order items will require that the equipment or materials be paid for entirely up front.
Returns & Exchanges: Returns are accepted on equipment less than $100 and that are less than 30 days from the invoice date and are subject to a 30% restocking fee plus any shipping charges. Labor charges are final and no refunds are available for any labor charge
These terms and conditions are subject to change at anytime – check back for updates
Last update 12/21/2015